1. Tell us about your role at TELUS International?
I’ve built my career on implementing technology services, especially developing public and private cloud solutions for retail, government, technology and finance verticals. At TELUS International, I’m able to hone in to my passion to lead large-scale technology implementations to support clients all over the globe. Since joining the team over a decade ago, I’ve had the opportunity to introduce a number of solutions including our managed IT services and expanded TELUS hosted contact center solutions.

I am responsible for all of our TELUS International’s technology solutions such as application development, global infrastructure physical and IT security. I have also been acting CIO for our parent company, TELUS, for the past eight months. In my previous role at TELUS International as VP of IT, I also had the opportunity to restructure the IT organization from separate, regional IT organizations into a shared services organization.

2. Can you tell us about your journey into this market?
Prior to joining TELUS International in 2012, I was VP of Global Infrastructure at TeleTech, and before that, a Network Consultant for IBM Global Services. Throughout my career, I’ve been able to develop and implement next-gen technology like cloud-based contact center solutions. I’m proud to have been part of teams where we were investing in and delivering new and exciting technologies and solutions.


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